Privacy Policy

Personal Identification Information: Your name, email address, phone number, mailing address, and government-issued ID (if required for verification or legal purposes).
Booking Details: Arrival and departure dates, number of guests, special requests, and any preferences you communicate to us.
Payment Information: Credit card details or other payment information for processing your reservation. This information is processed securely by our payment processor and we do not store full credit card numbers on our systems.
Communication Records: Any correspondence between you and us (e.g., emails, messages through booking platforms).
Property Access Information: Details related to key codes, smart locks, or other access methods.
CCTV/Security Camera Footage (if applicable): If we have exterior security cameras for the safety of the property and guests, we will clearly disclose their presence and purpose. Maine law prohibits recording in "private places" like dressing rooms and bathrooms where a person may reasonably expect to be safe from surveillance. We will never place cameras in private indoor areas.

2. How We Collect Your Information

We collect information directly from you when you:

Make a reservation through our website, a third-party booking platform (e.g., Airbnb, Vrbo), or directly with us.
Communicate with us via email, phone, or messaging services.
Provide information during your stay.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Manage Your Reservation: To confirm bookings, process payments, send booking confirmations, and provide pre-arrival instructions.
To Provide Services: To facilitate your check-in and check-out, respond to your inquiries and requests, and ensure a comfortable stay.
For Communication: To send you important updates, notifications related to your stay, or marketing communications if you have opted in.
For Security and Safety: To ensure the safety and security of our property and guests, including verifying identities and monitoring for unauthorized activity (if security cameras are in use and disclosed).
To Comply with Legal Obligations: To meet any legal or regulatory requirements, such as tax obligations or local short-term rental regulations in Maine.
For Property Improvement: To gather feedback and improve our services and the guest experience.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., cleaning services, property management software, payment processors, maintenance contractors). These providers are contractually obligated to protect your information and only use it for the purposes for which it was disclosed.
With Third-Party Booking Platforms: If you booked through a platform like Airbnb or Vrbo, certain information will be shared with them as part of their service agreement. Their privacy policies will also apply.
For Legal Reasons: We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes:

Using secure booking platforms and payment processors.
Limiting access to your personal information to authorized personnel only.
Implementing strong passwords and data encryption where appropriate.
Regularly reviewing our security procedures.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information (subject to legal obligations).
Object to or restrict the processing of your personal information.
Withdraw your consent to the processing of your personal information.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

If you book directly through our website, we may use cookies or similar tracking technologies to improve your Browse experience and analyze website traffic. You can usually adjust your browser settings to decline cookies, but this may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

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Contact us

nick@playinthewoods.com
+1 (555) 000-0000
Sullivan, Maine, USA

Privacy Policy

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